Shipping Policy
Delivery Rates
Our shipping fees will be calculated at checkout based on the quantity of your order and delivery destination. The estimated delivery rates are:
- Domestic - flat rate $9.90 and free shipping for orders over $90.
- International - from $12.95.
Delivery Times
Domestic
| State | Estimated Delivery |
| Victoria | 1 - 3 business days |
| New South Wales | 1 - 3 business days |
| South Australia | 1 - 3 business days |
| Queensland | 2 - 7 business days |
| Tasmania | 3 - 5 business days |
| Western Australia | 5 - 10 business days |
| Northern Territory | 5 - 10 business days |
| Australian Capital Territory | 5 - 10 business days |
International
| Zone | Estimated Delivery |
| New Zealand | 4 - 6 business days |
| North America, Western Europe, Asia and the Pacific | 6 - 13 business days |
| Rest of the world | 10 - 15 business days |
Please allow up to 10 business days for delivery within Australia and 15 working days for international delivery.
Kindly note that delivery times listed are only estimations and we cannot guarantee a delivery date. Unfortunately, once a package has left our warehouse we have very little control over it. We will not be responsible for any delays caused by the couriers, especially during high-volume periods.
If you are not home to accept your package, the carrier will leave it at a safe place. If it wasn't safe to leave the parcel unattended, the carrier will leave a card and you will receive an email notification with redelivery instructions. Kindly attend to this within five days or the parcel will be returned to us and you will have to pay for additional delivery fee to have the parcel delivered to you again.
If you have not received your package within 10 business days (for domestic delivery)/ 15 business days (for international delivery) of placing the order, kindly email hello.cuppe@gmail.com with your full name, contact details and order number and we will look into the matter immediately!
You can always track your order at https://try.sendle.com/en-au/tracking.
We will not be liable for missing parcels due to errors on the customer or carrier's part.
International Taxes and Customs Charges
International customers may be required to pay sales tax, duty and/or customs charges.
All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
We will not be responsible for any additional taxes and customs charges that are requested during the shipment of your order.
In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the taxes and customs charges on the order. A refund will not be given if you refuse to pay the taxes and custom charges as your parcel will be destroyed by the courier.
Time-sensitive Orders
If you have placed an order and it's urgent delivery please contact customer service at hello.cuppe@gmail.com and we'll do our best to help!
Dispatch Location
Currently we are dispatching from Melbourne, Victoria, Australia.
Shipping Services
We use Sendle for all domestic and international orders. All Sendle deliveries are 100% carbon neutral.
More shipping information needed on your product
If you need to add more shipping instructions to your order, please contact customer service via email at hello@cuppe.com.au immediately. Please have your order number ready or include in the subject of your email.
Unfortunately if your order has been dispatched, we may be unable to attend to the further shipping instructions.
To avoid making a mistake with your shipping please ensure you fill out your shipping details correctly.