Free shipping for orders over A$90 within Australia.

Frequently Asked Questions


 

Our classic tumbler is designed to hold 700ml (approximately 24oz) of beverage and mini tumbler is designed to hold 550ml (approximately 18 oz) of beverage.
Our classic tumbler is 19cm tall, with top diameter of 8.8cm and bottom diameter of 6.8cm.
Our mini tumbler is 15.5cm tall, with top diameter of 8.8cm and bottom diameter of 6.8cm.
Our classic straw is 24.1cm long, with a diameter of 1.2cm.
Our mini straw is 21.5cm long, with a diameter of 1.2cm.

Our cup is made from borosilicate glass and our lid is made of plastic to accommodate its leak proof function.

Borosilicate glass is stronger and lighter than ordinary glass and it has a very low coefficient of thermal expansion which makes it less susceptible to fractures as compared to ordinary glass.

Be conscious when carrying and storing the cup to limit the chances of breakages. 

Our straw pouch is made of cotton.

Yes! The lid fits the cup snuggly and will not leak when held upside down.

Nonetheless, we recommend carrying the tumbler in upright position at all times.

Yes! We worked with our manufacturer to ensure that it will fit into most cars' cup holder.
Unfortunately this is not an option at this stage. However, you can purchase additional lid or silicone sleeve and mix and match yourself!
The glass cup is microwaveable but NOT the lid.
Yes! All pieces of the tumbler are dishwasher safe.
Yes! We are committed to minimise environmental footprint and this means our tumbler comes in minimal packaging with no unnecessary plastic/bubble wrap. Our packaging is recyclable/ compostable. 
Cuppé is available on our online store or you can purchase them from our stockist nearest to you.

In order for our system to generate the shipping option and calculate the correct shipping fees, our system has to recognise your address. Once you start typing your address, you should be able to choose from a list of suggested addresses on the dropdown menu.

If it still doesn't work, kindly email us at hello.cuppe@gmail.com and we will sort this out for you.

Unfortunately, our carrier Sendle cannot deliver to Australia Post-owned properties (this includes post offices, PO Boxes, locked bags, parcel lockers or parcel collect locations) because Australia Post restrict delivery to these locations.